Shipping policy

Postage is set at £3.50 flat rate. Delivery will be Royal Mail 2nd Class. We aim to handle each order within 1-2 working days, and a notification will be sent when item has been dispatched.

Parcels are currently only sent within the UK, please contact us in the event you would like to send a parcel overseas so we can accurately quote for postage.

Royal Mail aim to deliver all 2nd class packages within 2-3 days 

EcoBaba have no control over these postage times but will endeavour to help should a parcel be classed as lost which occurs after 10 days.

Returns and exchanges

In the event you have changed your mind and the order is yet to be fulfilled then we can cancel this particular order and issue a refund immediately, please ensure you contact us immediately in the event of this.

For items dispatched and delivered we will accept returns within 28 days, this is only if the item is unused, unwashed and in a resalable condition. 

The buyer is responsible for the cost of returning any goods and the risk of loss when returning them. It is recommend that you send the returns via insured tracked delivery. We are not responsible for any loss or damage in transit, in this instance you will need to raise that will the courier of choice.

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